Terms & Conditions

Welcome to Executive Drives & Rides LTD! By using our services, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Terms

Executive Drives & Rides LTD provides professional chauffeur services across the United Kingdom. By accessing or using our services, you agree to adhere to these Terms and Conditions. These terms may be updated periodically, and it is your responsibility to review them.

2. Services Provided

Executive Drives & Rides LTD offers a wide range of chauffeur-driven services, including airport transfers, corporate travel, and private hire for individuals and groups. All services are subject to availability and can be booked through our website or directly with our customer service team.

3. Booking & Payment

• Booking: All bookings must be made in advance. You can book services through our website, phone, or email.
• Payment: Payment for the services must be made via the available payment options.
• Pricing: Prices for services are based on the location, type of service, and duration of the journey. Prices may be subject to change based on demand or other factors. Any price changes will be communicated to the customer before the service is provided.

4. Cancellations & Refunds

• Cancellations: You may cancel your booking at any time; however, cancellations must be made within a reasonable time frame to receive a full refund. Cancellations made after a specified time or on the day of the booking may incur a cancellation fee.
• Refunds: Refunds, if applicable, will be processed through the payment method used during the booking. Refunds may take several business days to process.
• No-show Policy: If the customer does not show up at the scheduled pick-up time, the booking will be considered a “no-show,” and no refund will be issued.

5. Passenger Conduct

Passengers must comply with all relevant laws and regulations during the ride. Executive Drives & Rides LTD reserves the right to refuse service if a passenger:

• Engages in disruptive or dangerous behavior.
• Causes damage to the vehicle.
• Fails to comply with driver instructions for safety and legal reasons.

Passengers are not permitted to smoke, drink alcohol, or engage in inappropriate behavior inside the vehicle.

6. Driver Conduct & Responsibilities

Our drivers will behave professionally and provide a high standard of service. They will:

• Ensure the vehicle is in good condition and properly maintained.
• Adhere to traffic laws and regulations.
• Provide courteous and respectful service.

However, Executive Drives & Rides LTD is not responsible for any delays caused by unforeseen circumstances such as traffic, weather, or road closures.

7. Liability

Executive Drives & Rides LTD is committed to delivering services with the highest standard of care, but we cannot be held liable for:

• Delays or disruptions caused by external factors (e.g., weather, road closures, or traffic).
• Any indirect, incidental, or consequential damages related to the services provided.
• Personal property lost or damaged during the journey, unless caused by the negligence of Executive Drives & Rides LTD or its drivers.

8. Force Majeure

Executive Drives & Rides LTD will not be held liable for any failure or delay in providing services due to circumstances beyond our control, such as natural disasters, strikes, or unforeseen technical issues.

9. Privacy & Data Protection

TExecutive Drives & Rides LTD is committed to protecting your privacy. We will only collect and use your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and processing of your personal data for booking purposes and other related services. For more details, please refer to our Privacy Policy.

10. Amendments to Terms & Conditions

Executive Drives & Rides LTD reserves the right to modify or update these terms and conditions at any time without prior notice. Any changes will be posted on our website.

11. Governing Law & Dispute Resolution

These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our services will be subject to the jurisdiction of the UK courts. We encourage you to contact us directly to resolve any disputes before pursuing legal action.

12. Contact Information

For any questions or concerns regarding these terms and conditions, please feel free to contact us.